FAQ

What is your shipping policy?

theCocoCode.com accepts orders 24 hours a day, every day of the week. Orders are processed in the order they are received. All orders are shipped from our location in Portland, Oregon via USPS. Tracking is included on all domestic orders.

Orders placed are usually processed and shipped within 2~4 business days from the time the order is placed. Orders placed from Friday to Sunday will be processed the following Monday and shipped within 2~6 days. USPS does not pick up or deliver on weekends.

INTERNATIONAL

Using First Class Mail International, deliveries generally take between 7–21 days to arrive, although the USPS does not guarantee delivery dates or times. USPS Tracking is available for select destinations for First Class Package International Service shipments.

How do I order wholesale?

Shoot us an email at hicococode@gmail.com with inquiries to become a stockist of our book “the Coco Code” and/or of our gicleé prints.

Do you offer larger or smaller gicleé prints?

Yes, for printed gicleé prints we can accomodate up to 11” x 17” and pretty much as small as you like. If there is a specific size you are looking for shoot us an email specifying your needs.

What do you need for a custom pet portrait?

Ultimately we just need a favorite photo of your “furiend”. After ordering, we will send you an email with a reference guide of what makes a good photo, and it usually comes down to light, focus and visibility. If you can clearly see your fur buddy, we probably can too. When in doubt we can always have a chat, and you’re welcome to send multiple photos as references.

Can I use the art from my custom pet portrait?

Sure thing! Print your custom piece on a shirt, a mug, a canvas, whatever you like. Just please don’t make merchandise to sell with it. We reserve all rights to our art created.

What is an archival gicleé print?

Giclee printing is a technology for fine art reproduction, using a high-quality 12 color inkjet printer to make individual copies. We use acid free papers, and pigment based archival inks, specifically designed to be resistant to weathering and fading so that it will last for a long time.